Bug reports
Found something that is not working as expected? Tell us what happened, what you expected and the steps that led to it. Include your device model, Android version and game version, plus screenshots if you have them.
Report a bug
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Support
Need a hand defending your fortress? Find answers to common questions, report a bug or get in touch with the Empire Zero team.
Technical support
Crashes, loading problems or performance issues? First restart the game, check you have the latest version from Google Play and make sure your device has free storage. Still stuck? Contact us.
Get technical helpPurchase support
Payments are processed by Google Play. For a missing purchase or a restore problem, follow the steps below and send us your Google Play order number (it starts with GPA).
Restore purchasesFrequently asked questions
How do I download Empire Zero?
Empire Zero is available for Android devices through Google Play. Use the button below to open the official listing, then tap Install.
Play on Google PlayComing soonHow does offline resource generation work?
Your production buildings keep generating resources while you are away from the game, for a limited period of time. Progression upgrades extend this offline window, up to a maximum of 24 hours. When you return, collect your resources and put them to work.
Warehouses determine how many resources you can store, so keeping your storage upgraded helps you get the most from your production.
How do I save my progress?
Empire Zero automatically saves your game progress as you play, allowing you to close the game and continue where you left off.
Please be aware that cloud backup and transferring game progress between different devices are not currently guaranteed. Uninstalling the game or clearing its app data may result in the loss of your saved progress.
How do I restore eligible purchases?
Eligible purchases are linked to the Google account used to buy them. See the restore purchases guide below for step-by-step instructions. Consumable items, such as resources that have already been used in the game, cannot be restored.
What happens when I lose a raid?
A lost raid is a setback, not the end of your empire. Look at where the enemy broke through, then strengthen that part of your defence: upgrade walls and gates, add towers and cannons, and grow your army before the next attack. Raids become more challenging as your fortress develops, so keep your defences growing alongside your economy.
How do I report a bug?
Use the contact form and choose “Bug report”, or email us. Please include:
- Your device model and Android version
- The game version (shown on the Google Play listing or in your device’s app settings)
- What happened and the steps that led to it
- Screenshots or a screen recording if possible (you can send these by replying to our email)
How do I contact support?
Send us a message using the contact form below, or email support@gentechcomputers.com. We read every message and reply by email.
Restore purchases
Reinstalled the game or switched to a new device? Here is how to restore eligible purchases.
- Make sure your device is signed in to the same Google account you used for the original purchase.
- Install the latest version of Empire Zero from Google Play and open it while connected to the internet.
- Open the in-game shop and use the Restore Purchases option.
- Restart the game if your items do not appear straight away.
- Still missing? Contact us with your Google Play order number (it starts with GPA and is in your Google Play purchase receipt email).
Good to know
Purchases are processed by Google Play. To review your order history or request a refund, visit your Google Play account’s order history or the Google Play Help Centre. Refunds are subject to Google Play’s policies.
Contact support
Send a message and the Empire Zero team will reply by email.
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